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    123-reg screwed up the renewal of my domain (booyaa.org). To read all about it click here

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    • « My dirty little secret… | Home | *grumble* »

    123-reg sucks!

    By booyaabooyaabooyaa | October 4, 2006

    So booyaa.org was due for renewal this month, I paid in August (with plenty of time to spare).

    The alarm bells started to ring when I got an automated email warning me that my domain was going to expire at the beginning of this month. So when the time for my domain to expire occurs, guess what?

    booyaa.org ist geborken…

    I fire off an complaint off to 123-reg’s (now part of PIPEX) to ask what the hell is going on. Here’s there response.

    Hi,

    There was a problem with the renewal that I have fixed for you now. The
    domain will be back online within 24 hours.

    Regards,

    *****

    123-reg Support

    PIPEX

    Telephone: **** ** ** ***

    Please check our support site: http://www.123-reg.co.uk/
    Service status: www.123-reg.co.uk/status.cgi
    Please remember to include all past correspondence when replying, so we
    can trace your query.

    Website: www.123-reg.co.uk

    Part of the Pipex Group

    Website : www.pipex.net

    This e-mail is subject to: http://www.pipex.net/disclaimer.html

    What no apology? I paid way in advanced and 123-reg still managed to fluff it up. 123-reg started out as a domain registrar, so DNS is their core business and they can’t even manage to do this right.

    Needless to say I’m looking for a new registrar and a full refund. I’ll let you know how it goes. Until I get what I want, I’m gonna link this post to the front page.

    You guys suck! All you have is a web email form to support. A premium number for support calls. An no means to complain to the non-IT side of the business, if the IT side screw up.

    Wanna bet my site goes down again mysteriously after I post this?

    [tags]123-reg, sucks, 123-reg-domain-names, find-it-blog-it, WEB HOSTING, Survey, Quiz[/tags]

    The 123-reg sucks! by booyaa dot org, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-Share Alike 2.0 UK: England License.

    Topics: Uncategorized |

    4 Responses to “123-reg sucks!”

    1. Ben Milleare Says:
      June 20th, 2007 at 8:49 am

      I am in the same boat right now, I paid for my domain renewal well in advance of the expiry date and guess what — expiry day comes and I’ve been offline ever since.

      It’s now been 3 days, with 5-6 messages from me in their shitty support centre and NOT ONE REPLY form any kind of tech support person.

      I am just left to sit in limbo.

      And to make things worse I tried calling their support line (at 10p/min) and queued for 19 minutes before my phone battery died.

      Absolute joke of a company.

    2. Smidge Says:
      July 26th, 2007 at 9:17 am

      I renewed my domain for 2 years in advance of the expiry date. The payment went through, as shown by the invoice, but come the expiry date the domain was directed to a holding page showing adverts broadly related to the mental health topic. The domain is not listed in my control panel (though the relevant invoices are) so I can’t change anything.

      I’ve been trying to sort this out since last November by email and using 123-reg’s support website but only received a sarcastic request for the invoice number from someone called Christian. It wasn’t followed up and they have ignored everything for the last 2 months. The customer sevice is frankly appalling!

      Bascially it seems I have paid 123-reg to steal my domain name, direct it to adverts, and stonewall my requests.

      Would it help if I transferred to another DNS service? Or would they stonewall that request too?

    3. Luke Says:
      August 2nd, 2007 at 9:06 am

      123-reg are frankly rubbish!

      I renewed a domain back in May for a customer. Come last month, my client noticed that a new website was appearing - basically 123-reg hadn’t renewed it and it became available on the open market and someone else took it - even though I had paid for it!

      I had a similar problem earlier in the year with a new registration. Paid for a new domain and they didn’t register it.

      I got this in my message when I complicated…

      ‘we do not guarantee our service is error free and therefore the onus is on our customers to highlight any errors or non renewals to our attention’

      So its now my fault that their system has an error. I am sorry, when you renew a domain through a company like that, you expect it to be renewed and not ignored.

      I am now moving my other 140 domains away from them. I have had enough.

    4. John West Says:
      August 2nd, 2007 at 10:35 am

      I have all my domains with http://www.telivo.com, they are cheaper than 123-reg and offer a better service.

      We had a server with 123-reg once and it was awful.

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