Internal Lotus Notes trainer; producing all training material and providing multiple levels of training for new starters and for power users.

Upgraded entire client user base to Lotus Notes R6. Also back ported features from the beta R7 product to be utilised in the R6 UI. Advised colleagues in other branches on best approach to Lotus Notes/Domino upgrade to R6.

Reintroduced Instant Messaging to the company, acting as an evangelist to promote the validity of IM in the corporate environment.